FAQs
Welcome to Our In-House Services (Frequently asked questions)
You must still call 999 if you have an emergency or life-threatening condition or situation.
Urgent Treatment Centre Services
Q1: What can you treat?
Urgent treatment centres (UTCs) provide medical help when it’s not a life-threatening emergency. They can diagnose and deal with many of the common problems people go to A&E for. We can glue wounds, prescribe antibiotics, conduct examinations and even suture. Please note that at present we do not conduct x-rays on site.
The type of issues that we can deal with:
- ECG (electrocardiogram)
- Blood Tests
- Sprains and strains
- Injuries, cuts and bruises
- Stomach pain, vomiting and diarrhoea
- Skin infections and rashes
- Bites and stings
- Foreign bodies
- Coughs and chest infections
- Ear, nose and throat infections
- Emergency contraception
- Stomach problems
- Urinary infections
- Eye infections
Q2. Do I need an appointment to visit the UTC?
No appointment is necessary. We operate on a walk-in basis, ensuring you receive timely care when you need it. However, the best way to get seen on time, is to book with us.
Q3: What should I bring when visiting the UTC?
If you are not registered with us, please bring:
- A form of photo identification (ID), as you will need this to be seen in any appointment.
- A list of any medications you are currently taking
- Any relevant medical history or referral letters (if applicable)
Q4: How long will I have to wait to be seen?
We aim to see patients as quickly as possible. However, waiting times may vary depending on the severity of your condition and the number of patients requiring treatment. The best way is to book in with us prior to attending, however, waits are 95% likely to be less than 30 minutes.
Q5: Can children be treated at the UTC?
Yes, we provide urgent care for children. However, if a child is experiencing severe symptoms such as difficulty breathing, severe dehydration, or loss of consciousness, please call 999 or visit A&E immediately. We only see children over 4 years old.
Q6: How much does treatment at the UTC cost?
Treatment at the UTC is free in the allowance of appointments for members of our service. For none members, there is a free which can be found on our pricing list, this is then plus any additional expenses such as blood tests.
Q7: What if my condition worsens after visiting the UTC?
If your condition worsens and it is within our working ours, please return to us. If we are not open, please visit A&E and then get back in touch with us to provide feedback.
Health Screenings
Q1: What types of health screening packages do you offer?
We offer three packages of healthcare screenings, each containing a level of options suited towards your needs. These tests cover everything from height and weight, to blood tests and physical parameter checks such as blood pressure.
Q2: What tests are included in the health screening packages?
Depending on the package, tests may include:
- Blood pressure, cholesterol, and glucose checks
- Full blood count and liver/kidney function tests
- Heart health screening (ECG, stress tests)
- Cancer marker tests
- Diabetes screening
- Bone density scans
- Urine and stool analysis
- Vision and hearing tests
Q3: How often should I undergo health screening?
It depends on your age, medical history, and risk factors. Generally:
- Adults (18-39 years) – Every 2-3 years
- Adults (40-60 years) – Every 1-2 years
- Seniors (60+ years) – Annually or as advised by a doctor
Q4. How do I choose the right health screening package for me?
Our medical team can help you choose a suitable package based on your age, medical history, lifestyle, and specific health concerns.
Q5. How long does a health screening take?
Most screenings take between 1 to 3 hours, depending on the tests included in the package.
Q7. Do I need to fast before my health screening?
Some tests, such as cholesterol and glucose tests, require fasting for 8-12 hours. We will provide you with specific instructions when you book your appointment.
Q8: When will I receive my results?
Results are usually available within 24 hours and is a maximum of three working days. Our doctors will review the results with you and provide recommendations if necessary.
Q9: What happens if my results indicate a health issue?
If your results show any abnormalities, our medical team will guide you on the next steps, including further tests, specialist referrals, or lifestyle recommendations.
Q10: Are health screening packages available for corporate clients?
Yes, we offer corporate health screening services tailored to businesses and organisations. Contact us for more details on customized corporate wellness programs.
Private Prescriptions FAQ:
We also offer private prescriptions during consultations, often at a lower cost than NHS charges, making our healthcare option both convenient, fast and affordable.
We stock some medications on site and can provide them to you at a lesser charge than the NHS.
Q1: Do you offer repeat prescriptions instead of one offs?
We offer a repeat prescription service — in some instances we might recommend regular treatment. This will be reviewed at least every 3 months to ensure that this is an effective course of action or if an alternative is more suitable. You will need to book an appointment for this.
Q2. What is a private prescription?
A private prescription is a prescription issued by a doctor for medication that is not covered by the NHS. The cost of the medication is paid by the patient rather than being subsidized by the NHS.
Q3. How do I obtain a private prescription?
You will need to book a consultation with one of our doctors. If the doctor determines that medication is necessary, they will issue a private prescription.
Q4. How much does a private prescription cost?
The cost of a private prescription is added onto the cost of your consultation (£4.99) our members get this for free. The medication then needs to be purchased by you at the pharmacy which varies depending on the type and brand of the medicine prescribed. Pharmacies set their own prices for private prescriptions.
Q5. Can I take my private prescription to any pharmacy?
Yes, you can take your private prescription to any pharmacy of your choice. It is advisable to check prices at different pharmacies as they may vary.
Q6. Can I request a repeat private prescription?
Yes, repeat prescriptions may be issued at the discretion of the doctor. You may need to attend a follow-up consultation depending on the medication and your medical condition.
Q7. Are private prescriptions covered by insurance?
Some private health insurance plans may cover the cost of private prescriptions. Please check with your insurance provider for details.
Q8. Can I get a private prescription for controlled medications?
Certain controlled medications may be prescribed privately, but stricter regulations apply. A consultation with a doctor is required to determine eligibility.
Q9: How much do you charge for the prescription?
A nominal fee of £4.99 is charged per item for this and you will still have to pay for the actual medication at the pharmacy.
Home Visits: Where do you visit?
Home visits can be arranged within the West Midlands area on the same day as booking your appointment. We may sometimes extend to further areas. The best way to find out if we will visit you, is to email home.visiting@thegpservices.co.uk
Q1. What is the Home Visiting Service?
Our Home Visiting Service provides medical consultations and treatment in the comfort of your home for patients who are unable to visit the clinic due to illness, mobility issues, or other health concerns.
Q2. Who can use the Home Visiting Service?
This service is available to:
- Elderly patients with mobility challenges
- Patients with chronic illnesses or disabilities
- Individuals recovering from surgery or serious illness
- Those with acute illnesses who are too unwell to travel
Q3. What medical services are provided during a home visit?
Our healthcare professionals can assist with:
- General medical consultations
- Minor illness and injury assessments
- Chronic disease management
- Prescription issuance
- Wound care and dressing changes
- Blood tests and diagnostic assessments (where applicable)
- How do I request a home visit? You can request a home visit by calling us or booking through our website thegpservices.co.uk. Please provide details about your condition so we can prioritise urgent cases.
- Are home visits available on the same day? We strive to provide same-day visits where possible. However, availability depends on demand and the urgency of your condition.
- What are the operating hours for home visits? Our home visiting service operates 08am – 7pm Monday – Friday. For urgent medical attention outside these hours, please contact NHS 111 or emergency services.
- Who will visit me at home? You will be seen by one of our qualified doctors, nurses, or healthcare professionals, depending on your medical needs.
- How much does a home visit cost? Please see our pricing table.
- Can I get a prescription during a home visit? Yes, our doctors can issue private prescriptions if necessary. You may need to collect your medication from a pharmacy or arrange for delivery.
- Can I request a home visit for a family member? Yes, you can request a visit on behalf of a family member. Please provide their medical details when booking.
- Are home visits covered by insurance? Some private health insurance plans may cover home visits. Please check with your insurer for details.
What if I need urgent medical attention?
If you require emergency care, please call 999 or visit the nearest A&E department. We are also able to provide private patient transport to hospital.
Minor Surgeries FAQ:
Q1 What is minor surgery?
Minor surgery refers to simple, low-risk medical procedures that are performed under local anaesthetic. These procedures typically involve small incisions, removal of lumps or cysts, and other minimally invasive treatments that do not require hospital admission.
Q2. What types of minor surgery do you offer?
We offer a range of minor surgical procedures, including:
- Removal of skin lesions, moles, and cysts
- Treatment of ingrown toenails
- Drainage of abscesses
- Joint injections for pain relief
- Wart and skin tag removal
- Biopsies for diagnostic purposes
Excision of;
- Melanocytic nevus
- Lipoma
- Epidermal cyst
- Skin tags
- Seborrheic keratosis
- Cryosurgery
- Removal of ingrowing toe nails
Q3. How do I know if I need minor surgery?
A consultation with one of our doctors or medical professionals will determine whether minor surgery is the appropriate treatment for your condition. They will assess your symptoms and discuss available options.
Q4. What should I expect during the procedure?
- The procedure is performed in a sterile environment by a qualified healthcare professional.
- Local anaesthetic is used to numb the area, ensuring minimal discomfort.
- The surgery usually takes 20-45 minutes, depending on the complexity.
- You can usually go home shortly after the procedure.
Q5. Is minor surgery painful?
Most procedures are painless due to the use of local anaesthesia. You may feel slight pressure or tugging, but you should not experience pain.
Q6. What is the recovery time after minor surgery?
Recovery varies depending on the procedure but is generally quick. You may experience mild discomfort or swelling for a few days. Stitches, if required, are usually removed within 7-14 days.
Q7. Are there any risks or side effects?
Minor surgery is generally safe, but as with any procedure, there are potential risks, including:
- Mild swelling or bruising
- Infection (rare and preventable with proper aftercare)
- Minor scarring Our medical team will provide guidance on post-procedure care to minimize risks.
Q8. How much does minor surgery cost?
Please refer to our pricing matrix.
Q9. Is minor surgery covered by insurance?
Some private health insurance policies cover minor surgical procedures. Please check with your insurer for details.
Q10. Do I need a referral for minor surgery?
No, you do not need a referral. You can book a consultation directly with us to discuss your needs.
Q11. How do I book a minor surgery appointment?
You can book an appointment by calling us or emailing minorsurgery@thegpservices.co.uk
Q12. What aftercare is required following minor surgery?
We will provide detailed aftercare instructions, including:
- Keeping the area clean and dry
- Taking prescribed pain relief if necessary
- Watching for signs of infection
Attending a follow-up appointment if needed
STI / STD Testing FAQ:
Q1. What is STI/STD testing?
STI/STD testing involves medical tests to check for sexually transmitted infections (STIs) or sexually transmitted diseases (STDs). These tests help detect infections early so they can be treated effectively.
Q2. What STIs/STDs do you test for?
We offer testing for a wide range of infections, including:
- Chlamydia
- Gonorrhoea
- Syphilis
- HIV
- Hepatitis B & C
- Herpes (HSV-1 & HSV-2)
- HPV (Human Papillomavirus)
- Trichomoniasis
- Mycoplasma & Ureaplasma
Q3. Who should get tested for STIs/STDs?
You should consider testing if you:
- Have had unprotected sex
- Have a new or multiple sexual partners
- Experience symptoms such as unusual discharge, pain, sores, or itching
- Are starting a new relationship and want peace of mind
- Are pregnant or planning to conceive
- Have been advised by a partner or healthcare professional
Q4. What types of STI/STD tests are available?
Depending on the infection being tested for, tests may include:
- Urine sample
- Blood test
- Swab test (genital, throat, or rectal)
- Physical examination
Q5. How soon after exposure should I get tested?
Different STIs have different incubation periods. As a general guide:
- Chlamydia & Gonorrhoea – 1-2 weeks
- Syphilis – 3-6 weeks
- HIV – 2-4 weeks (with repeat testing at 3 months)
- Hepatitis B & C – 6 weeks to 6 months If you have concerns, our doctors can advise you on the best time to test.
Q6. How long does it take to receive my results?
Results are usually available within 24 hours but can take up to three working days. We will inform you as soon as they are ready and provide guidance on any necessary next steps.
Q7. Is STI/STD testing confidential?
Yes, all our STI/STD testing services are completely confidential. Your results will only be shared with you unless you request otherwise.
Q8. Do I need an appointment for STI/STD testing?
We recommend booking an appointment to ensure a smooth and private experience. However, we may also accommodate walk-ins depending on availability.
Q9. How much does STI/STD testing cost?
Costs vary depending on the tests required. Please contact us for details on pricing and package options.
Q10. Can I get treatment if I test positive?
Yes, our medical team can provide treatment, prescriptions, and further guidance if you test positive for an STI/STD. Some infections require antibiotics, while others may need ongoing management.
Q11. Is STI/STD testing covered by insurance?
Some private health insurance plans may cover STI/STD testing. Please check with your provider for details.
Q12. How do I book an STI/STD test?
You can book an appointment by calling us or emailing sexualhealth@thegpservices.co.uk
Drug Testing Services FAQ:
Q1. What is urine drug testing?
Urine drug testing is a medical test that detects the presence of drugs or their metabolites in a urine sample. It is commonly used for employment screening, legal requirements, medical assessments, and personal health monitoring.
Q2. What substances can be detected in a urine drug test?
Our urine drug tests can screen for various substances, including:
- Cannabis (THC)
- Cocaine
- Opiates (heroin, morphine, codeine)
- Amphetamines (including methamphetamine)
- Benzodiazepines
- Barbiturates
- Ecstasy (MDMA)
- PCP (Phencyclidine)
- Synthetic drugs (upon request)
- How is the test performed?
- You will be provided with a sterile container to collect a urine sample.
- The sample is then tested using rapid screening or sent to a laboratory for further analysis.
- Results are provided within [insert timeframe]
depending on the type of test.
- Do I need an appointment for urine drug testing?
Appointments are recommended but not always necessary. Walk-ins may be accommodated based on availability.
Q5. How long do drugs stay detectable in urine?
Detection times vary depending on the substance, frequency of use, and individual metabolism:
- Cannabis: 1-30 days (depending on frequency of use)
- Cocaine: 2-4 days
- Opiates: 1-4 days
- Amphetamines: 2-5 days
- Benzodiazepines: 3-7 days (longer for chronic use)
- MDMA: 2-4 days
Q6. How accurate are the results?
Our tests are highly accurate. Initial screening results are available quickly, and confirmatory testing (if required) is conducted in a certified laboratory.
Q7. Can medications affect my test results?
Yes, certain prescription and overthe-counter medications may cause false positives. It is important to inform us of any medications you are taking before the test.
Q8. Is the test supervised?
Depending on the reason for testing (e.g., workplace requirements), sample collection may be supervised to ensure compliance with testing protocols. A consent form is required to be signed for this.
Q9. Can I refuse a urine drug test?
Urine drug testing is voluntary unless required by an employer, legal authority, or other official body. Refusal may have consequences depending on the circumstances.
Q10. How much does urine drug testing cost?
The cost depends on the type of test and number of substances screened. Please contact us for specific pricing information.
Q11. Is urine drug testing confidential?
Yes, all test results are handled with strict confidentiality and will only be shared with the individual or authorized requesting party.
Q12. How do I book a urine drug test?
You can book an appointment by calling or emailing drugtesting@thegpservices.co.uk
Copoprate Health Packages FAQ:
- What are corporate health packages?
Our corporate health packages are tailored healthcare plans designed for businesses and organisations to support the health and well-being of their employees. These packages include a range of medical assessments, screenings, and wellness programs.
- What services are included in corporate health packages?
We offer a variety of services, including:
- General health check-ups
- Blood tests and diagnostic screenings
- Occupational health assessments
- Mental health support and counselling
- Vaccinations (including flu jabs and travel vaccines)
- Lifestyle and wellness programs
- Ergonomic assessments
- Drug and alcohol testing (if required)
- Why should businesses invest in corporate health packages?
Investing in employee health leads to:
- Reduced absenteeism
- Increased productivity
- Enhanced employee satisfaction and retention
- Early detection of health issues
- Compliance with occupational health regulations
- Can the health packages be customized?
Yes, we offer fully customizable packages to suit the specific needs of your company, industry, and workforce size.
- How often should employees undergo health screenings?
We recommend annual health screenings, but the frequency can be adjusted based on company policies and employee needs.
- Is the service available on-site at our workplace?
Yes, we can arrange on-site health screenings and assessments at your workplace for added convenience. Alternatively, employees can visit our clinic for their appointments.
- How confidential is the employee health data?
All medical records and test results are strictly confidential and comply with GDPR and data protection regulations. Employee health information will not be shared without their consent.
- How much do corporate health packages cost?
Pricing depends on the number of employees and selected services. Please contact us for a tailored quote.
- Do you provide reports and feedback to employers?
We provide anonymized health trend reports to help employers understand overall workforce health. Individual results remain confidential unless employees choose to share them.
- How can our company sign up for a corporate health package?
You can contact us to discuss your company’s needs and arrange a consultation. Call us or email corporate@co.uk
General FAQ?
Q1. I’m visiting the UK from overseas – can I still use your services?
Yes. We regularly have appointments with visitors to the UK from overseas. Also, you don’t need an NHS number.
Please note that we only operate within the UK itself and don’t offer our services outside the country.
Q2. Are there illnesses you won’t treat or medications which you won’t prescribe?
Your safety and wellbeing is the main concern and as a result some drugs that can’t be prescribed unless you see your GP or specialist. This includes:
- Antibiotics for Treatment of Dental Infections
- Antipsychotics
- Calmatives and Sleeping Tablets
- Cancer Therapies
- Controlled Drugs (e.g. tramadol, morphine, benzodiazepines)
- CNS stimulants (e.g. for ADHD)
- Diabetes
- Diazepam
- Eye Pain and Vision Problems
- Fertility Drugs
- Gabapentin
- Medication Administered by Injection*
- Methotrexate
- Natural Thyroid Extracts
- PrEP and PEP (pre- and post-exposure prophylaxis for HIV)
- Pregabalin
- Some Strong Painkillers (e.g. opioid painkillers)
- Sleeping Tablets
- Zopiclone
Q3. Can you issue repeat prescriptions?
Generally, not — it is recommended that you consult your GP for these, not a private prescription service. However, a repeat private prescription might be useful for longterm visitors to the country who are not covered by the NHS.
Q4. Can I go to any pharmacy?
Yes — you can collect your from prescription any pharmacy in the UK.
Q5. How will I receive my prescription?
You will receive a written prescription with ID via a text message. You can then collect the medication from a pharmacy of your choice in the UK.
Your local pharmacy will need this ID and your date of birth. You simply inform them that you have a signatureRx private electronic prescription. They can get all the information they need at www.signaturerx.co.uk (they will likely already have this link).
Q6. Do I need to bring anything with me to the pharmacy?
Just your date of birth to allow them to access the prescription but on rare occasions they may ask you for another form of ID such as driving licence.
Q7. Are NHS pre-payment or exemption certificates valid when collecting medication?
No. NHS Pre-payment and exemption certificates are only valid for prescriptions written by NHS GPs and staff. Private prescriptions need to be paid for at the pharmacy by the patient.
Q8. Can you write sick notes?
Yes, but there is a charge for this.
Q9. Are you able to make referrals?
Yes, however, this is complicated as some NHS hospitals don’t accept private referrals. We can carry out an assessment and if it’s felt that a referral is needed then a recommendation can be made to your GP who will then take the appropriate steps. We also have a list of local hospitals who do and will accept private referrals so we can refer to these.
Q10. Do you share information I provide with my GP?
It is recommended that you do share the information so your doctor has a full record of the treatments you receive but you are not obliged to do this. There is a consent box at registration and if you agree to share this information, notes made in your private consultation will be available to your GP.
Your health details will only be shared with your consent or when required by law.
Q11: How does the subscription work?
- Register as a new patient with us
- Register for the membership package of your choice
- Set up a direct debit with us, either via an online link that we send you or through our direct debit mandate form
Q12: How much does it cost?
Please refer to our fees table.
Q13: What age range do you cover?
We see anyone over the age of 4 and above
Q14: Is this a contract?
No – this is a 30-day rolling subscription, similar to Netflix and Disney+, you can cancel anytime. There is a minimum 30-day contract and 30-day notice period. Therefore, you will always pay at least 2x payments. The service does not start until your first payment is taken, which prevents people registering when there is an issue, not paying and then cancelling straight after.
Q15. Do you offer other payment options?
Payment can be made by Direct Debit, cash, payment link, bank transfer or card.
Q16. Are home visits included in the subscription charge?
Home visits charged at an additional but reduced rate found in our fees and pricing table.
Q17. Are diagnostic tests included in the subscription?
No, all diagnostic tests are charged separately from the subscription service but they are discounted as per your membership.
Q18. Can I subscribe to the service, book an appointment, and immediately cancel?
Yes, you can but you will be charged for an ad-hoc appointment for the day on which the consultation was held. If you then do not pay this, we will pursue these costs from you via the small claims court.
Q19. What if I miss my direct debit payment?
Your subscription will be put on hold until payment is received. You will not be able to book any consultations for the month of the payment that has been missed. Multiple attempts will be made by GoCardless to take payment for the month.
Q20. Are private prescriptions included?
Yes, private prescription requests are included in the subscription membership, you only have to pay for the medication at the pharmacy of your choice.
Q21. What is meant by “fair usage”?
Fair usage is classified as five appointments per person per month. However, this may be increased at the practitioner’s discretion if the patient is suffering from an acute/temporary illness which requires additional input.
Q22: Do you work with long term health conditions?
We do not manage or get involved in the management of long-term conditions and are an acute service. This does not prevent you from using the service, we just do not manage or intervene in existing conditions and this is best left to your NHS GP.