Medical Solutions GP Services – Terms and Conditions

These terms and conditions apply to all areas of business aside of Medical Solutions GP Services whereby the business provides private medical services except from private ambulance activities. Medical Solutions GB Ltd is the parent organisation of Medical Solutions GP Services. Where any of the two names is used, it relates to the same organisation.

Medical Solutions GP Services is a trading name of Medical Solutions GB Limited. The terms are interchangeable in relation to business context.

1. Insured Patients

This section applies if covered by medical insurance and you have confirmed coverage.

1.2 You agree to pay for your care. When using insurance:

• We will attempt to claim costs directly from your insurer based on provided accurate information.
• The cost will reflect agreed insurer rates, not standard pricing.
• If payment is not made by insurer within 30 days, you will be directly invoiced.
• You must pay within required time frames once invoiced.

You must check coverage directly with insurer. Some treatment, complications, or auxiliary items may not be covered.

Items not always covered include:

• Sundries
• Equipment e.g. braces, crutches

6. If you have paid directly and later seek reimbursement, standard rates apply.

7. If no insurer rate exists, standard rates apply.

Part B: Self-Pay – Fixed Price

This applies if you self-pay under our pricing structure.

8. Our pricing table forms part of your contract.

Included in fixed price:

• Consultation fees and appointment duration
• Consumables
• Tests, drugs and dressings under package
• Equipment used during consultation
• Letter to GP
• Admin fees
• One clinically required follow-up
• Management of complications *subject to terms*

Not included in fixed price:

• Care not listed under included elements
• Sundry items
• Care outside of Medical Solutions GP services facility
• Home aids

Cancellation terms:

• Full refund available up to 24 hours prior
• No refund within 24 hours of appointment unless rescheduled
• Refunds issued only to original payer through same payment method
• No refund if unable to receive treatment due to inappropriate clinical condition

Membership requires 30-day minimum and notice period.

Emergency Disclaimer: Medical Solutions GP Services is NOT an emergency service. For emergencies, call 999.

Our Staff

• Doctors are GMC registered with valid licenses and insurance
• Clinicians comply with CQC standards
• Prescribing follows GMC / HCPC / NMC governance

Appointments

• Members can book via provided channels
• Non-members can book upon age and legal eligibility
• Availability of specific staff not guaranteed
• Home visits provided within clinical safety guidelines

Fees and Payment

• Payment required upfront for membership
• Interest charged on overdue balances
• No offsets or deductions against balances owed

Your Requirements

To receive services, you must:

• Provide accurate and truthful information
• Follow medical advice
• Report adverse effects

Medications

• Prescriptions issued privately and charged at pharmacy rates
• No prescribing until clinically appropriate
• Lost prescriptions may incur replacement fee

Further Investigations

• Private costs apply to diagnostics
• Responsibility remains with patient to follow up results
• Refusal of tests waives liability

Further Treatment

• Referral pathways available
• Insurance responsibility lies with patient
• NHS GP not obligated to act on private referral

Cancellation of Membership

• 30 day cancellation notice
• Refund amount may be reduced where services already used
• Membership may be terminated for inappropriate use

Liability

• No limit on death or injury caused by negligence
• No coverage for indirect losses including business loss
• Total liability capped to fees paid

Service Limits

• Different clinicians may hold differing medical opinions
• No tolerance of abuse toward staff
• Service only delivered in English

Events Outside Our Control

No liability accepted for delays caused by events beyond control.

Feedback & Complaints

Complaints must be made in writing.

Address:

KANDA BUILDING, 1ST FLOOR, 241-243 SOHO ROAD, BIRMINGHAM, B21 9RY

Assignment

Rights may be transferred with notification.

Severance

Invalid sections do not void remainder.

Third Party Rights

This agreement applies only to Medical Solutions GP Services and the service user.

Variation

Terms may change and will be communicated.

Governing Law

English law applies and proceedings may be raised in appropriate UK jurisdiction.

Content

All content is owned and may not be reproduced without permission.

Privacy

Data processed in accordance with UK GDPR and DPA 2018.

Charges

Pricing provided upon request or via published fees.

Cancellation Policy Related to Appointments

• 24-hour notice required
• Late cancellation charged fully
• Non-attendance incurs full cost

Overseas Patients

Non-UK residents are responsible for private costs and compliance with immigration law.

Property

No responsibility accepted for loss or damage to personal property.

Medical Form & Accuracy

You must complete forms accurately as incorrect data affects care.

Fair Usage

• Excessive cancellations, inappropriate behaviour may terminate service access

Referrals

• Open and named referral options available
• Private or NHS follow-up possible

Private Prescriptions

• Charged privately
• Costs vary
• Clinical advice must be sought for adverse reactions

Suspending Service

Service may be paused due to external compliance mandates.

Subscriptions

Signature package includes:

• One travel vaccine up to £100 value
• Basic health screening
• Basic blood profile
• Annual flu vaccination

Chronic Conditions Disclaimer

Long-term management is not provided e.g.

• Asthma
• COPD
• Stroke
• Diabetes

Important Reminders

• Clinic supports NHS services
• Zero tolerance to aggressive behaviour
• Timeliness not guaranteed
• No refunds where appointments cancelled by operational causes

Social Media Policy

Social channels operational 8am-6pm, Mon-Sat. No clinical advice via these channels.